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Frequently Asked Questions (FAQs)

Student Loan Refinancing Overview

1. What is student loan refinancing??

Student loan refinancing is the process of taking one or more student loans and consolidating them into one new loan. The refinanced loan will often include new terms, such as a lower interest rate, a different monthly payment and a new repayment term length.

2. Who should refinance?

Refinancing is a great solution for working graduates who have high interest rates on current outstanding student loans or who need to lower their monthly payments. Most borrowers who refinance determine they can save on interest costs over the life of their loans by lowering their interest rate and/or shortening their loan term. Other borrowers choose to extend their loan term in order to reduce their monthly payment, even though this may result in higher lifetime interest costs. Borrowers should be aware that by refinancing, they may lose certain benefits offered by federal student loan programs, such as deferments, forbearance, income-based repayment plans and pay-off of student loans in event of death or total disability.

3. What loans can I include in my refinancing?

PenFed will refinance federal, private, and Parent PLUS student loans. When you refinance with us, we consolidate all of your loans into one easy monthly payment. Spouses may also refinance their loans together, or one partner may "take over" their spouse's loan. When a spouse “takes over” another spouse’s loan, an affidavit (provided by PenFed) must be signed to acknowledge the transfer of the student loans.

4. Where can I find my rates?

Use our Find My Rate tool to calculate your exact interest rate, compute your monthly payment, and compare lifetime interest savings all without completing a profile or submitting to a credit check.

5. How does applying with a cosigner help my application?

Although you may have good credit yourself, applying with a cosigner who also has good credit and strong income can ensure that you meet our credit criteria. This will increase the likelihood that you will pass our initial credit screening process and can provide you with a lower interest rate on your student loan refinance. PenFed will use the higher of the two credit scores for qualification purposes which means you can max out on savings.

Please note that when an application has a cosigner, the borrower and the cosigner will both a) jointly apply for credit; and, (b) be jointly liable for the requested loan. PenFed borrowers may request a cosigner release after 12 months of consecutive, timely payments are made and a re-evaluation is completed on the borrower's financial and credit profile. Note: this does not mean the borrower would have to reapply. To see if you qualify for cosigner release on your existing PenFed Student Loan, please call PenFed Member Services at 800-247-5626.

For loans up to $150,000: you'll need a cosigner if your credit score is between 670 and 675 and/or your annual income is between $25,000 and $41,999. Your cosigner must have annual income of at least $42,000 and a credit score of 720 or higher.

For loans exceeding $150,000: you'll need a cosigner if your credit score is between 670 and 724 and/or your annual income is between $25,000 and $49,999. Cosigners need annual income of at least $50,000 and a credit score of 725 or higher.

6. How long is my cosigner jointly responsible for my loan?

Your cosigner is jointly responsible for your loan for the life of the loan so make sure you choose wisely and can manage all the payments. If you miss a payment, it will damage your cosigner's credit.

7. How much can I borrow?

Our minimum loan amount is $7,500, and the maximum is $500,000.

8. Are there any fees associated with this loan?

There are no pre-payment penalties, origination, or application fees with PenFed.

9. Can I refinance my student loan while I'm still in school?

You must have graduated with an associate degree or higher and be currently employed in order to be eligible for student loan refinancing with PenFed.

10. What are the income requirements?

For loans up to $150,000: the annual income requirement for a solo application is $42,000, or $25,000 with a cosigner. Your cosigner must have annual income of at least $42,000.

For loans exceeding $150,000: the annual income requirement for a solo application is $50,000, or $25,000 with a cosigner. Your cosigner must have annual income of at least $50,000.

Applications Process

1. What number do I call if I have questions?

We will always provide free consultations about your student loan scenario via email, or via phone, 202-888-4320. We pride ourselves in putting you first and finding the best solution for each unique situation. Whether you have questions regarding an in-process application or you're shopping around for information, we are here to help.

2. Where do I send my underwriting documents?

To expedite the processing of your loan documents, and to keep them secure, it is best to upload them directly to your application.

If necessary, applicants may also email their documents to: and include the application ID.

3. Can I refinance loans for 2 or more borrowers into one loan (i.e. Can two people refinance their loans into 1 loan)?

We can typically facilitate this request for married couples and other unique situations. However, please call one of our student loan experts at 202-888-4320 to discuss options before proceeding with an application so we can find the best solution for you.

4. What information is considered in the initial credit review on the application?

The initial credit review considers all of the information you and your cosigner provide during the application process, such as income, degree, and school, as well as the information obtained from your credit report. Once you pass the credit review, the next step is to provide documentation that supports the credit information.

5. If I save my application to come back and finish it later, how long is it kept on file?

We'll keep your unsubmitted application saved for 30 days. Once you have submitted your application and your initial credit check is run, we'll keep your submitted application on file for 60 days. But why wait when you can save money on your loan now?

You can access your unfinished application here. If you need to upload documents, you may do so here.

6. How do I check the status of my loan?

Give us a call at 202-888-4320 and one of our loan advisors can provide a status update. You may also visit your completed application here.

Upon logging in, view the "Checklist" tab to determine if any documents are outstanding.

7. I can't log into my account. How do I reset my username and/or password?

Visit your application here. On the log-in page, there is a link to reset the password, or to obtain your user name.

8. Upon pre-approval, what documents do I need to provide to complete the application process?

We require 5 items during the underwriting process:

  • Income verification: A paystub or tax return. See further details in FAQ #9
  • Photo ID: A Driver's License, Passport, or state-issued ID card
  • Payoff Verification Statements from each existing servicer: a statement that projects the payoff amount 10, 15, or 30 days into the future
  • Graduation verification: A copy or photo of your diploma or transcripts
  • PenFed Membership Application: included in your application after pre-approval

No need to break out the fax machine, a smartphone picture or screen shot will suffice.

9. What documents are required for income verification?

Because each borrower is different, we try to accommodate various types of income as best we can. Below are our acceptable forms of documents for the pay type:

Salaried/Hourly: If you are a full-time employee, we'll ask you for a paystub dated within the past 30 days to verify your base pay.

Self-Employed: For self-employed borrowers, we'll request pages 1 and 2 of the previous two years of your federal income tax returns (Form 1040), as well as any applicable schedules showing the business income. We'll take a two year average of the net income from the schedules.

Variable Income (e.g. overtime, commission, or bonus pay): If you are an employee with varying hours or receive commissions or bonuses, we'll ask you for your previous two years of W-2s and your most recent paystub in order to utilize this income.

Rental Income: For rental income, we'll request pages 1 and 2 of the previous two years of your federal income tax returns (Form 1040), as well as Schedule E.

Retirement Income: For retired borrowers, we'll request the previous two years of 1099-R forms and average out the totals to calculate your income. If you do not have 1099-R forms from the previous two years, then we can also use your most recent benefit award letters.

10. Do I need to be a PenFed member to refinance? How do I become a member?

In order to refinance with us, you will need to become a PenFed member but don't worry - it's easy to join, and there is no requirement for military service. You'll fill out a membership form during the underwriting process after you are pre-approved. Once your membership is confirmed, you'll have access to PenFed's award-winning products and services. You do not need to be a member to apply to refinance your student loans, we only require membership after pre-approval.

11. What are Payoff Verification Statements?

A Payoff Verification Statement is a statement provided by lenders and servicers that verifies the amount it would take to completely pay off your loan at a certain day in the future (often 10, 15, or 30 days in advance). The amount takes into account the loan balance, interest, fees, and any accrued interest during the time that the statement is requested and the future payoff date provided. This document is critical to the PenFed processing team during the underwriting process as it allows us to prepare an accurate payoff figure for your existing loans. On the contrary, loan statements or monthly billing statements solely provide the loan balance at a certain time, and they do not account for accrued interest.

Servicing the Loan

1. Following disbursement, when will I receive information about managing my account going forward?

On the day after your loan is disbursed, you will receive an email notification from PenFed with the steps to set up your online account and manage it going forward.

2. When can I expect my old loans to be paid off?

It typically takes 3-14 days for your old servicer(s) to receive our payoff funds, apply them to your account, and process the payoff. Please check your account at your old servicer(s) to ensure that the payoffs have been applied after this timeframe. Give us a call at 202-888-4320 if the balance is still outstanding after 14 days and we will take care of it for you.

3. How long do I need to continue making payments with my old servicer after I refinance?

We recommend that you continue making regular payments with your existing loan servicer to avoid missing a payment while the disbursement goes through. Any overpayment we make on your existing loan will be refunded directly to you by your existing servicer in the form of a paper check sent to the address on your application. If your servicer sends us the refund, we will deposit the funds into your PenFed share account. From there, you can easily apply the refund to your loan or withdraw the funds if desired.

4. Does PenFed offer deferments or forbearance?

We do not advertise for deferments and forbearance. However, if a borrower lost his/her job, or there was an extraordinary circumstance (death, illness), we would absolutely work with the borrower on a case-by-case basis to determine the best remedy. If forbearance is in the interest of both parties, then interest would accrue during the forbearance period, but no payment would be due.

5. What happens if I default on my loan?

Defaulting on a loan is a very serious matter which could have an adverse effect on your personal credit score. Further, bankruptcy does not cancel the obligation to repay an education loan. If you are about to miss a loan payment, contacts us immediately to work out a repayment schedule.

6. Is there a penalty for pre-payment or paying the loan off early?

No, you can pay your loan off early regardless of your repayment terms without any penalty. You will only be charged the amount of interest that has accrued on the loan until the day the loan is paid off.

7. What repayment options are there?

We only offer one type of repayment option; principal and interest payments. Any payment larger than the amount due made before the due date will be applied directly to the loan's principal balance.

8. Who is the loan servicer?

PenFed is the servicer of the student refinance loans. You can contact a representative of our Member Services team at 800-247-5626 or visit our website at

9. When will my first payment be due? How do I set up my account?

Your first payment is due 30 days after the loan disburses. To set up an account with PenFed, visit and click Create Online Account to register for Online Banking - you will need your member number and security code (call 1-800-247-5626 to establish your security code and obtain your member number).
Mobile App: Once you create your online account, you can pay via our mobile app which is available for download on the App Store and Google Play.

By Mail:

PenFed Credit Union
P.O. Box 247009
Omaha, NE 68124-7009

If you have additional questions, please contact a Member Services Representative at 800-247-5626.

10. Is there a deferment period?

Like other private lenders, we do not offer a deferment period.

Interest Rates

1. Why are your 12-year term loans priced higher than your 8-year or 5-year?

This accounts for the interest rate risk. It's always riskier for both parties to lock-in to a long-term rate without the information of where rates may be headed. To compensate for this risk, PenFed offers the protection of a fixed rate for 12 and 15 year terms, but in return, we ask for a higher premium for this protection.

2. How is the interest calculated on my loan?

Interest is calculated as simple daily interest. This means that each day the outstanding principal balance is multiplied by the interest rate and divided by 365 days to calculate that day's interest amount. For example, if you have a $10,000 loan and the interest rate is 7%, one day's interest will be ($10,000 x 0.07) / 365 = $1.92.

3. How are your interest rates determined?

Our interest rates are determined by your credit score and the type of degree you have. Your loan amount has no impact on the rates we offer but we do require a minimum of $7,500 to refinance. Your annual income is factored into DTI (debt-to-income) calculations but won't have any effect on your interest rate. If you apply with a cosigner or refinance with your spouse, we'll use the higher credit score to calculate your interest rate and save you even more on your student loans.

4. Can a borrower prepay the loan at any time?

Yes, a borrower may prepay the loan either partially or in full at any time without incurring any fees of penalties. So if you won the lottery, and want to take care of that balance, fees won't get in your way.

Credit Checks and Your Student Loans

1. Why is a credit check necessary?

The credit check serves two main purposes. First, it is used to verify the identity of all people signing the application. Second, it's used for qualification purposes and helps us offer you the best pricing we can based on your credit history.

2. How do I know what my credit score is?

There are many things that contribute to your credit history. If you aren't sure what your score is, you can check your credit score for free at CreditKarma.

Personal & Financial Information

1. Is my Social Security number needed?

We only request your Social Security card to verify your identity if an ID mismatch were to occur in the application process, or on the credit report. A PenFed associate will contact you directly if we encounter such a situation.

2. What is the difference between a U.S. citizen and a Permanent Resident?

U.S. Citizen - A person who was born in the United States, include the lower 48 states, Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands; or who became a citizen through naturalization; or who was born outside the United States to U.S. Citizen parents under qualifying circumstances (derivative citizenship) and who has not renounced U.S. citizenship.

Permanent Resident - Any person not a citizen of the United States who is residing in the U.S. under legally recognized and lawfully recorded permanent residence as an immigrant. Also known as "Permanent Resident Alien," "Lawful Permanent Resident," "Resident Alien Permit Holder," and "Green Card Holder."

At this time, only U.S. citizens are eligible for PenFed loans.

3. What is the difference between a permanent address and a mailing address?

Your permanent address is the location that you consider to be your primary place of residence (like your parents' or guardian's address). Your mailing address is wherever you want to receive all of your loan documents.